If you are looking to get yourself a custom made kit and would like to speak to someone directly regarding the design for your kit, you can book an in person or over the phone consultation with a member of the design team via this link. Please note that bookings are only available during the allocated times and may be subject to change depending on the design team's availability. However, if you already have an idea or know exactly what you’d like to create, please complete the custom order form here with all of the details for the design and upload any design reference images that the team can use to bring your concept to life.

If you would like to come into the shop to discuss a design or to place an order, please know that for custom kit inquiries you MUST have a consultation booking so our team is available to sit down with you to discuss your kit with you. OR, if you are a returning or new customer looking to place an order for a design from a previous order or an existing design displayed on the website, you will be asked to fill out an order form in store and full payment will be required upfront along with the submission of the order.

Most orders typically ship within 7-10 business days after you place your order. However, adding things like Plastics Kits, Installation and Seat Covers to your order will increase the time for your order to be shipped. We ask that you please allow 2-5 business days for print/cut production after your design approval.

Below are the general turn around times that you can expect:

GRAPHICS

Full Bike Kits, Backgrounds, E-Bike Kits, BMX Plates and any other Custom items are all printed together in bulk print runs.

Full Turnaround Time: 1-2 Weeks

Design Time: Approx 3-5 Business Days from order date, we will start designing your order and email you a proof if requested.

Print Production: Printing, drying, laminating, cutting can take approx 5-7 Business Days after the design process is complete.

PLASTICS

Plastics kits are ordered from our suppliers and typically arrive at our facility to dispatch within 3-5 business days from the date in which you placed your order.

GRAPHICS INSTALLATION: The install of your graphics to plastics adds around 1 Week to the overall turn around time.

SEAT COVERS

Seat Covers are custom made in the AUS by Strike Seats.

PRODUCTION TIME: Australia / New Zealand + Rest of the World = 2-3 Weeks + Shipping time.

JERSEY PRINTS

Design Time: 3-5 Business Days

Production Time: 3-5 Business Days after you Approve your design. (Production time can be longer if we are waiting for you to post or drop off your jersey for installation.)

Once you receive your proof, PLEASE check it thoroughly to make sure everything is to your requirements and selections. You will be allocated 2 FREE design revisions. Each additional revision beyond those 2 FREE revisions will add a fee of $25 per additional revision. Also, once you receive your original or latest proof, if we do not hear from you within 48 hours of the proof being sent, we will automatically send your order off for production.

If there are any errors in the design that have been made on your behalf with the incorrect information being submitted with your order, we can offer you a 50% discount on the full kit reprints and a 15% discount on individual pieces that need to be reprinted. If you notice a mistake that we have made on our end that we have made to your order once the order has been received, please inform us IMMEDIATELY and we will replace any decals where the error has been made, we will also cover the postage costs for the replacement.

We have the majority of Motocross related logos, however unfortunately we can NOT add any energy drink logos or other licensed logos to your graphics without the written consent from those parties (E.g, Monster, KTM, Redbull, etc).

If you would like to use personal logos, please upload them in the allocated inputs on the products order form before submission, OR you can email them to sketchmoto@gmail.com with your order number and name in the subject line after you have placed your order.

For the best results and to optimize production times, please supply any personal sponsor logos in Vector format (AI, EPS, PDF). If you do not have one of these formats we can do our best to work with your file, or write the company name in a good looking font - however we can not guarantee that the file that you have supplied to us will be usable

Once your order has been completed, you will receive an email from us confirming the completion of your order informing you that it has now been shipped or it is now ready for pick up. If you are coming into the shop to collect your order, please have your order completion confirmation email ready to present to a member of staff so that they can hand over your graphics and mark the job off as being collected. 

If your order has been shipped, there will be a parcel tracking number provided by the carrier attached to the order completion confirmation email so you can continue to track your order. Please keep in mind that shipping times vary slightly depending on the specific carriers at the time of shipment, and are completely out of our control once the parcel has been handed over to the carrier. To see all shipping T&C’s, please click here.

If you are in a rush for your order and need it sooner than normal, there is an option to “Skip The Que” on product order forms for an additional fee. This allows you to receive a design proof within the following 48 hours after you have submitted your order and apply an “Urgent” priority label to your order when sent off to the production team. Please know that any “Skip The Que” orders placed AFTER WEDNESDAY of every week, will then be processed the following week even if the proof has been signed off on before the closure of the previous week. If you need your order BEFORE THE WEEKEND, we strongly recommend that you place your order between Monday - Wednesday to ensure your order is ready before the weekend. 

Please note: that custom made seat covers, plastics kits and other outsourced products are exempt from this option, as the shipment times and production times for these products can not be manipulated. ALL “Skip The Que” orders are also shipped via the express shipping option, however, please keep in mind that shipping times can vary depending on the specific carriers at the time of shipment, and are completely out of our control once the parcel has been handed over to the carrier. To see all shipping T&C’s, please click here.

Please note that it is NOT possible for us to accept returns on any custom made printed products or seat covers, as they are custom made to the specific requirements for each customer. We also do NOT accept returns for custom graphics and other customised products that have been made specifically for you.

Please double check your order form before submitting your order as it will be printed with the colour choices, race number, spelling and logos that you specified on the submitted order form. Once your order has been printed NO changes can be made.

If you want to change a kit base design completely, or cancel your order after the design process has begun, you will incur a $50 AUD fee to cover the time spent on the order for Full Kits, or 15% of the product value for products valued under $300 AUD. If the production process has begun for your order, NO CHANGES can now be made to the order and is also now NON REFUNDABLE. 

Custom Seat Cover orders are FINAL once you have submitted your order and CANNOT be changed. Please double check your order BEFORE proceeding to the checkout.

We’d like to remind you that Dirt Bike Graphics are a consumable, and that our products are made with the highest quality motocross specific materials available on the market. Here at Sketch Moto Design, our goal is to make sure that you are overly satisfied with your purchases and continue to be able to bring your vision to life every time you shop with us!

If you receive your order and notice a damaged item, or an incorrect item due to an error on our part, you must contact us and inform us within 48 hours of receiving it. When you contact us during that time frame, we will happily fix, replace or exchange the product at our expense and refund your return postage costs. If you receive a product which is later found to be defective, please contact us as soon as possible for further instruction and so we can process this issue for you..

Please reply to your order confirmation email directly, or email us with your name, address and order number, a brief description of the error or fault along with any pictures or videos clearly showing the issue so that we can present you with a solution as quickly as possible for you.

Please note that you are responsible for any returned items until they are received by Sketch Moto Design. So we recommend that you return your item by recorded delivery. The cost of returning items for the reasons above is your responsibility.

If you need to return an item for any of the reasons above, please post them to the address provided below:

Sketch Moto Design

Unit 25/8 Pickard Ave, 

Rockingham WA 6168

Custom Graphics orders are typically dispatched within the turnaround times listed on their specific product pages, after receiving payment and are shipped via Australia Post or DHL with a tracking number and drop-off without the requirement of signature. Please keep in mind that shipping times vary slightly depending on the specific carriers at the time of shipment, and are completely out of our control once the parcel has been handed over to the carrier.

ALL Free Shipping options use standard economy shipping and may exclude large items such as plastics kits and/or other hard parts. Shipping fees also include handling and packing fees as well as the postage costs. Handling fees are fixed, whereas transport fees can vary depending on the total weight of the shipment. We recommend that it is best to group your items in one order to lower shipment costs. However, we may NOT be able to group two distinct orders placed at separate times, and separate shipping fees will apply to each order.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for the payment of ALL customs duties and fees that may apply. It’s important to note that International packages are exposed to being delayed by customs - unfortunately Sketch Moto Design has no control over this.

Shipping times vary depending on location, time of year and local carrier service.

If the wrong address was input during the ordering or checkout process, please notify us IMMEDIATELY so we can update it before your order is shipped. If the order has already shipped, then we are not liable for lost or delivered packages. We strongly recommend that you call your delivery partner immediately to change the delivery address. We CANNOT do this for you. Only the recipient of the package is able call and change the delivery address.

We will not re-ship, replace or refund orders if lost due to the wrong addresses being input on your end. It is up to the customer to give correct information. There will be NO exceptions. ALL returned “Invalid Address” packages are NON-REFUNDABLE, and will be charged a re-delivery fee to re-ship from Sketch Moto Design.